Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

Because Himalayan cliff honey is a food product, opened, used, partially consumed, damaged by the customer, or improperly stored products cannot be returned for hygiene and safety reasons.

To start a return, you can contact us at ximalaya0078@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at ximalaya0078@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, leaking, broken, or if you receive the wrong item. Please include your order number and clear photos of the product and packaging so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including opened food products, perishable goods, customized products, personal care goods, sale items, and gift cards.

For Himalayan cliff honey products, we do not accept returns once the product has been opened or used, unless the item arrived damaged, defective, or incorrect.

Exchanges

The fastest way to ensure you get what you want is to contact us first. If your return is accepted, you may return the eligible item and place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, the item must be unopened, unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at ximalaya0078@gmail.com.