Shipping Policy

Shipping Policy with Cost and Timeframe

Delivery Time = Processing Time + Shipping Time

Our estimated delivery dates are based on several factors, including the destination address, shipping method, customs processing, holiday periods, and how quickly we can prepare your items for shipment.

Processing Time

Normally, we process orders within 1–2 working days after the order is placed and payment is confirmed.

Please note that processing time may be longer during weekends, public holidays, promotional periods, or unexpected high-volume order periods.

Shipping Time

Estimated shipping time is usually 3–5 business days.

Shipping time excludes customs delays, weekends, holiday periods, weather delays, remote area delivery delays, and other unforeseen circumstances beyond our control.

Shipping Fee

We offer free worldwide shipping.

Customs, Duties, and Taxes

For most countries, customers do not need to pay additional importing fees, duties, or VAT. However, customs policies vary by country and region.

If any customs duties, taxes, import fees, or local charges are required by your country or region, they are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please make sure your shipping address, phone number, and email address are correct before placing your order.

We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, damaged, leaking, or broken during shipping, please contact us as soon as possible at ximalaya0078@gmail.com with your order number and photos if applicable.

We will review the situation and help provide a suitable solution.

Contact Us

If you have any further questions about shipping, please contact our customer service at:

Email: ximalaya0078@gmail.com